How to be a Mystery Shopper
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Mystery Shopping has been a fun activity for us while we’ve been paying off our student loans. It’s taken our tight budget and opened it up for dinners out, movies, and activities we otherwise wouldn’t get to experience.
My husband and I have been mystery shopping for over a year. Even with busy schedules and multiple jobs we still make time to shop at least twice a month. We’ve done car test drives, movie theaters, cell phone stores, quick-service restaurants, fine dining, mini golf, roller skating, and so many more. If there’s a shop for it, we’ve tried it, or at least tried to get it.
Also Read: 10 Free Activities for Couples Paying off Debt
I wish when we’d started I could’ve talked to an experienced mystery shopper. Each company you sign on with gives you training but it takes a real person to tell you what to worry about and what not to worry about. That’s why I’m here! This is what I’d tell you if you came up and asked me how to be a mystery shopper.
How to Start Mystery Shopping
There are so many mystery shopping companies out there. Some of my favorites are:
Amusement Advantage
A Closer Look
Confero
Coyle
iSecretShop
BestMark
You don’t have to pay a fee or join an association to work for these companies and they do pay you, it takes 6-8 weeks, but they have a track record of trustworthiness.
Know Your Schedule
Companies usually run on a month-by-month schedule. They want to get as many shops as possible out of the way early in the month. They release their new shops midway or near the end of the month. If you know your schedule you can nab the shops you want as soon as they come out.
The company will have certain dates you can select from or just one determined date. They may be working around multiple shoppers and have to have a certain number of days between shops. You can usually request other days than posted but you have an advantage if book early.
Take What You Can Get
For most companies, the jobs available to you when you start are limited to the boring or long shops. Sure there are hotel stays and luxury car test drives out there, but there are also people who have mystery shopping experience going for those gigs. Don’t be afraid to apply for the sexy ones, but be willing to take the tedious/ low-paying ones to gain experience and credibility.
Read the Questionnaire
Prior to a shop you’ll have access to the list of questions you’ll need to fill out. Read through and make note of some of the more obscure requests. Do they want to know what’s playing on the TVs? What questions the associate asked you? The volume of the music? Companies pay for mystery shopping reports because they want info they can’t get in a Yelp or TripAdvisor review so make sure you know what they want.
Go in With Confidence
Your first shop will be nerve racking but be chill. A lot of places have mystery shoppers every month and they all execute the same tasks. Some associates will be familiar with shoppers and some won’t. Go in with confidence, if you’re nervous you’ll either give yourself away or skew the results with your awkwardness.
Pay Attention
You don’t have to be on your guard the entire visit (that’d probably give you away) but you do have to set aside time to be observant. Use all your senses to evaluate the establishment to the best of your ability. Observe the exterior and interior, listen for noise and music, pick up items, think about how the food tastes, even take note of the smell. It takes 5 minutes but it makes all the difference when you’re filling out your questionnaire.
Pro Tip: Use your phone sparingly. You can’t be fully present if you’re writing notes or rereading the questionnaire during your shop. Businesses can invalidate shops if they see you (via their cameras) and decide you were on your phone too much. 1-2 word notes are fine but be cautious.
Send Your Evaluation in on Time
It’s best practice to fill out your evaluation as soon as you get home from the shop. Most companies require it within 12 hours. The sooner you get it done, the more you remember and the better you look. Some companies even offer a $ bonus for getting it in within so many hours. On the flipside, if you forget to do it by the deadline, you run the risk of not being able to submit it at all.
Pro Tip: Don’t be afraid of writing the narratives. Companies are looking for you to explain the questions in that section with a sentence or two each. They don’t want a novel, they just want the facts as they happened as bland as possible.
I hope you’ll give mystery shopping a try. It’s a great experience and you will do some work for it but it’s worth it if you’re on a tight budget. Have you mystery shopped before? I’d love to hear your favorites!
Jen Smith is a personal finance expert, founder of Modern Frugality and co-host of the Frugal Friends Podcast. Her work has been featured in the Wall Street Journal, Lifehacker, Money Magazine, U.S. News and World Report, Business Insider, and more. She’s passionate about helping people gain control of their spending.
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These are great tips. I’ve always been interested in mystery shopping but never really looked into it. Maybe I will so some more research and check it out
Thanks! It’s so fun Jessi, worth the time to fill out the report!
I’ve been curious about the mystery shopping. I’ll have to check into this. My biggest limitation is distance. I can’t drive too far.
There’s no shortage of places needing shops. Check into it!
Thanks for the list of companies and all the tips! I may have to go check this out. A little extra something is never a bad thing
So true. You’re welcome Danielle!
[…] Also Read: How to be a Mystery Shopper […]
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Do you know if any of these or other companies accept Canadians? I thought I’d start with you and then head to Google. Thanks for sharing.
Besos Sarah.
You can visit http://www.mspa-na.org/search and search Canada for a list of companies. And I’d still do a Google search to make sure those companies are easy to work with and well rated on Glassdoor, etc. Hope that helps!
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[…] — which I’ve found is always plenty.) If you’re interested in, I wrote a post about how to be a successful mystery shopper so you can get more and better gigs every […]
[…] delivered pizzas for a while on the 10 p.m. to 4 a.m. shift at Hungry Howies. I did secret shopping through SecondtoNone and Marketforce. I bought items at yard sales and sold them online or at […]
At the end of the year, do they companies send you a w-2 like normal 9-5 companies? Also, would you suggest clearing your day to complete these surveys?
They would send you a 1099 if you make over a certain amount, so always keep the picture of your receipt! And it usually takes me an hour to complete the survey, definitely not the whole day.
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What was the test-drive experience like? It sounds hella awkward to be like “thanks for the test drive, byeeeeee”
The driving is fun. I got to be the first person to drive a 2018 model on my last one! It is awkward to split right after and I’m so bad at it I just sit there and listen to the sales talk even though I shouldn’t. But I think by my next one I’ll have enough chutzpah to just walk out when it’s done.
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Just reading this article…Do you have to pay out of pocket and then reimbursed? Always been curious about how that part works..
Yes, we do pay out of pocket and it takes 4-6 weeks to get reimbursed.
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